CHINA EASTERN AIRLINES made me NERVOUS!

Feeling apprehensive about flying with China Eastern Airlines? You’re not alone! Join me as I share my experiences on a recent trip, from the lounge offerings to the in-flight service, and whether this airline lives up to its reputation.

Initial Nerves and Booking Experience

Nerves were definitely present as I prepared to board my flight with China Eastern Airlines. Having never flown with them before, I found myself reading reviews at the last minute, many of which were not very positive. It made me question my decision. However, I was drawn in by the price; it was incredibly cheap for business class.

Booking was straightforward online, but as I soon discovered, managing my flights was a different story. The website was frustrating to navigate, and finding their contact number took longer than it should have. But once I got through, the staff on the phone were quite helpful.

The Journey Begins: Cab Ride and Airport Arrival

The journey kicked off with a two-hour cab ride through the stunning landscapes of Niseko, heading towards New Chitose Airport in Sapporo. The scenery made the ride enjoyable. Upon arrival, check-in was efficient, and security and immigration were a breeze. I was already feeling a bit more at ease.

First Impressions of the Royal Lounge

Once through security, I headed to the Royal Lounge. My first impression was positive; the lounge wasn’t overcrowded, allowing for a relaxing atmosphere. There were various seating options, and although the food offerings were decent, they didn’t stand out. The beverage options included an automatic beer machine, which was a nice touch.

One feature I appreciated was the business room with cubicles for work and a relaxation room with comfortable couches. Overall, it was a decent place to unwind before my flight.

Flight Details: Business Class Overview

The business class cabin on my first flight was arranged in a 2-2-2 configuration, featuring long seats that lie flat. The flight duration was three and a half hours, and I was eager to see what the experience would be like. I was offered the choice between beef and rice or tuna for my meal, and I opted for the beef.

Seating was comfortable, with overhead lockers on both sides, but I had heard mixed reviews about the in-flight entertainment options. I would need to bring my own content to keep myself entertained during the flight.

In-Flight Dining: First Flight Experience

As the meal service began, I was presented with a bento box containing beef with rice, fruit, and some unidentified Japanese meat. The meal was average, scoring about 6.5 out of 10. While the beef was decent, the other items were less impressive. The fried rice was lukewarm, and the seaweed was simply cold.

Despite the shortcomings in the meal department, the service was attentive, and I felt well looked after by the all-female crew, who were professional and friendly. This was a positive aspect that countered some of the negative reviews I had read.

Arrival in Shanghai: Lounge and Upgrade Insights

Touching down in a gray Shanghai, I was relieved to find that the staff were excellent—professional and well-presented. After clearing immigration, I navigated my way to the lounge, where I had a seven-hour layover before my next flight.

There was an opportunity to upgrade to first class for an extra fee, which I jumped at after some negotiation. The process was a bit chaotic, requiring cash payment and a trip back to the check-in desk, but it was worth it for the added comfort on my long-haul flight.

Discovering the Super Business Class

Upon boarding my second flight with China Eastern, I was greeted by the allure of what they term “Super Business Class.” This cabin, configured in a 1-2-1 layout, promised an experience that felt closer to first class than standard business. The suite was spacious, featuring a door for privacy and a large screen that immediately caught my attention.

Settling into the suite, I noticed the thoughtful touches: a pillow and a quilt awaited me, both made from high-quality linen. While the legroom was a bit tight, the overall design allowed for a much more relaxing environment compared to the previous flight. The storage cupboard was a nice addition, stocked with water bottles.

As I adjusted to my surroundings, the cabin crew—just as professional and well-presented as before—offered me a warm towel and slippers adorned with the China Eastern logo. These small gestures made a significant difference in setting the tone for the flight ahead.

In-Flight Amenities and Entertainment

The in-flight entertainment system, while lacking in English content, was functional. I soon realised that bringing my own device would be essential for a satisfying entertainment experience. Charging ports were readily available, which was a relief for someone like me who relies heavily on gadgets during long flights.

Despite the limited selection, I appreciated the effort put into the amenities. The crew provided a basic kit that included a toothbrush, a comb, and earplugs. However, it was disappointing to find no moisturiser or lip balm, especially on a long-haul flight where hydration is key.

Meal Review on the Second Flight

When meal service began, I opted for the cod fish with creamy cheese sauce. While I was excited to see how it compared to my previous meal, the initial impression was mixed. The cod was well-prepared, and I rated it a solid 7.4 out of 10. The accompanying vegetables were fresh, which added to the overall enjoyment.

However, the beef dish I tried afterwards was a letdown. It lacked flavour and moisture, coming in at a mere 2 out of 10. The cheese, fruit, and cake served for dessert were edible but not particularly memorable. On a positive note, the champagne served with the meal was crisp and refreshing, a nice touch to elevate the dining experience.

Final Thoughts on Service and Experience

Throughout the flight, the cabin crew continued to impress. They were attentive and proactive, checking on passengers frequently. I witnessed one crew member take the initiative to ensure the cleanliness of the lavatories, which is a detail that often goes unnoticed but speaks volumes about their service standards.

One notable aspect was the all-female crew, who embodied professionalism and charm. It made for a pleasant atmosphere, and I couldn’t help but wonder if this was a deliberate hiring strategy that set them apart from many other airlines.

Conclusion: Should You Fly with China Eastern?

Reflecting on my experience with China Eastern Airlines, I can confidently say that the Super Business Class offers good value, especially when considering the price point. While there are areas that could use improvement, such as the in-flight dining options and entertainment selection, the overall service and comfort levels were commendable.

For those who prioritise cost without sacrificing too much comfort, China Eastern could be a viable option. Just be prepared to manage your expectations regarding food and entertainment. If you can overlook these minor flaws, you might find yourself pleasantly surprised by the experience.

FAQ: Common Queries About China Eastern Airlines

• Is China Eastern Airlines safe? Yes, they are a reputable airline with a solid safety record.
• What is the baggage allowance for business class? Typically, business class passengers are allowed two pieces of checked luggage up to 32kg each.
• Do they offer Wi-Fi on board? Wi-Fi availability varies by aircraft, so check before your flight.
• What meals are served in business class? Meal options can vary, but they typically include a mix of Asian and Western cuisines.